Infinite Home Dekor reserves the right to update the rules when necessary, and the updated version will be published on www.infinitehomedekor.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Infinite Home Dekor immediately. All buyers are deemed to accept the rules if they are using the services provided by Infinite Home Dekor. Infinite Home Dekor's policy shall prevail.
For after-sales issues, buyers should file a return & refund request within 15 days of the delivery date. The period of Return & Refund request filed exceeds, Infinite Home Dekor reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by contacting Infinite Home Dekor via Contact Us.
If the Infinite Home Dekor cannot fulfill the buyer's order within the order processing time, under the condition, but not limited to no stock or other conditions, Infinite Home Dekor has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, Infinite Home Dekor has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. Infinite Home Dekor should refund the buyer when the return shows as in transit on the logistic website with the provided prepaid return label.
Infinite Home Dekor shall not accept after-sale request for "non-defective remorse returns", and has the right to accept or reject the request. Infinite Home Dekor will abide by the policy under this condition.
If Infinite Home Dekor accepts the after-sale request for the reason type of "non-defective remorse returns" and require to deduct a "restocking & repacking fee", under Infinite Home Dekor's policy restriction, the "restocking & repacking fee" in total deducted shall not exceed 35% of order total price.
Infinite Home Dekor shall not require warranty, like whether to provide warranty or not, or the way of warranty handling with.
Infinite Home Dekor shall restrict with the refund time and redelivery time under the condition, included but not limited to order should refund based on the policy, agree on refund or redelivery between Infinite Home Dekor and buyer or others, Infinite Home Dekor must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to Infinite Home Dekor. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, Infinite Home Dekor has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by Infinite Home Dekor Under Various Circumstances:
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
The Return & Refund request is made after the stated processing time. Infinite Home Dekor will refund the order. The Return & Refund request is made within the stated processing time.
Infinite Home Dekor has 3 business days to process the request after the buyer submits it. If Infinite Home Dekor fails to process (accept or reject) the refund request within 3 business days, Infinite Home Dekor will refund the order.
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
The Return & Refund request is made after the order has shipped. Infinite Home Dekor has 10 business days to process the request after the buyer submits it. If Infinite Home Dekor fails to process (accept or reject) the refund request within 10 business days, Infinite Home Dekor will refund the order.
If the package is sent back to Infinite Home Dekor during transit for any reason, and the buyer applies for a refund, Infinite Home Dekor should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, Infinite Home Dekor should begin redelivery within 5 business days of the request date.
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as, but not limited to, a screenshot from the logistics website that the order was destroyed, Infinite Home Dekor should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request. The following steps must be followed when creating this type of request.
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint.
c. The products need to be returned to Infinite Home Dekor, if our Dispute Team asks for a return in Disputes.
Except for the important interpretation, Infinite Home Dekor will make a refund, resend, or accept the return for any of the following cases:
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from Infinite Home Dekor warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from Infinite Home Dekor warehouse.
b. For Brazil, it is after 110 days counting from the date that order departed from Infinite Home Dekor warehouse due to the strict customs clearance at Brazil.
c. For Infinite Home DekorPacket Liquid Line to all countries, Infinite Home Dekor will deal with your dispute for delayed orders after 100 days counting from the date that order departed from Infinite Home Dekor warehouse.
d. For some special shipping methods, Infinite Home Dekor cannot handle your dispute. (See the following important interpretation)
Notes:
Sometimes, the order has arrived at the nearest post office to the buyer which changes the status to pending. This is typically due to insufficient address information, package unclaimed, no such number, etc. The client should contact the local post office or go to the post office to accept delivery.
Due to such conditions as national realities, phone numbers, and religious beliefs in Israel, packages will be normally delivered to self pick-up cabinets, which may lead to packages being long overdue.
Sometimes, local tracking numbers may show a sign for delivery, but the end customer claims that the package has not been received. In such cases, Infinite Home Dekor will spare no effort to verify the real situation, which could be a long process (1-2 months), but there is no guarantee of a positive result.
Infinite Home Dekor will not handle the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with an official seal is necessary.
b. Tracking information alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient address.
b) No such number.
c) Unknown recipient.
d) Refused.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
h) Others.
Notes:
a. The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Infinite Home Dekor takes no responsibility if products have been lost.
b. If the logistics company provides return service to US, Infinite Home Dekor will put the products in your private inventory and will not refund them when we receive the returned items.
c. Infinite Home Dekor cannot offer a refund or resend if you don’t process the undelivered orders or packages destroyed by logistics companies.
Infinite Home Dekor offers a full refund or a replacement if packages arrive badly damaged.
Infinite Home Dekor offers a partial refund or a replacement if packages arrived partially damaged (except thread, slightly wrinkled, small scratches etc.).
Notes:
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Infinite Home Dekor cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary electronic products, clients shall open a dispute within 30 days after packages are delivered.
d. For service products, Infinite Home Dekor refunds you the cost of the product which is the price in US market. Otherwise, Infinite Home Dekor will not take any responsibility for them.
Infinite Home Dekor has a strict quality control process before products are dispatched.
Infinite Home Dekor will handle incorrect or missing products as follows:
a. For incorrect products, Infinite Home Dekor offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Infinite Home Dekor offers a refund or resend if you provide a screenshot of your complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Infinite Home Dekor may refund partially or resend the missing part; for parts missing which affect product function, Infinite Home Dekor will resend the product only.
d. For accessories, Infinite Home Dekor will resend the accessories.
Notes:
When sizing issues occur or come into dispute Infinite Home Dekor requires proper measurement(s) with proper measuring tools and photographs of measurements be provided to Infinite Home Dekor. Then, our dispute resolution team will kindly resolve your dispute quickly as possible
If the buyer puts the wrong receipt information on an order, the buyer should contact us via Contact Us link to request an update to the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong recipient, the buyer can attempt to send back the products at their own expense. If the goods are returned in good condition, Infinite Home Dekor shall refund the order within 3 business days of receiving the goods, as buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyer will incur the additional charge of the redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems), buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request on Infinite Home Dekor, Infinite Home Dekor should examine the proof and give a response within 3 business days.
If the examined items do not clearly provide acceptable validity of the damaged product, Infinite Home Dekor has the exclusive right to reject the buyer's refund request.
If the provided evidence sufficiently merits a refund, then a refund shall be provided not more than 3 business days. If items need to be returned for a refund, then Infinite Home Dekor shall provide the buyer with a prepaid return label within 3 business days of approval of claim and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded. If the goods do not need to be returned, Infinite Home Dekor should refund the order within 3 business days of the refund request.
If the request has been approved, and the buyer requests redelivery, Infinite Home Dekor shall redeliver within 5 business days of request approval. Please note Infinite Home Dekor has the right to refund order if the redelivery products are not in stock, or buyers are able to reorder products when the products are restocked.
Infinite Home Dekor has a strict quality control process before products are dispatched.
Infinite Home Dekor will handle incorrect or missing products as follows:
a. For incorrect products, Infinite Home Dekor offers a full refund or replacement.
b. For products with wrong color, size which doesn't affect product function, etc., Infinite Home Dekor offers a refund or resend if you provide a screenshot of clients' complaint including name, content and date.
c. For parts missing which doesn’t affect product function, Infinite Home Dekor may refund partially or resend the missing part; for parts missing which affect product function, Infinite Home Dekor will resend the product only.
d. For accessories, Infinite Home Dekor will resend the accessories.
Notes:
When sizing issues occur or come into dispute, proper measurement with proper measuring tools require photographs of measurements be provided to Infinite Home Dekor. Then, our dispute resolution team will kindly resolve your dispute quickly as possible
Service products apply to the following interpretation.
a. Any disputes arising from products damaged or shipping delayed, Infinite Home Dekor may not refund the product cost.
b. Any disputes arising from a product's poor quality, Infinite Home Dekor will not be held liable as Infinite Home Dekor is not the supplier of the product
c. For service products without Infinite Home Dekor quality checking inspection, Infinite Home Dekor may not accept the disputes.
If Infinite Home Dekor verifies the tracking number is wrong, and Infinite Home Dekor fails to provide the correct one within 4 business days, Infinite Home Dekor will refund the order.
If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, Infinite Home Dekor require refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
If the transit time exceeds the estimated delivery time by 10 days or more and Infinite Home Dekor fails to provide any valid tracking updated info, the buyer may apply for a refund. Infinite Home Dekor requires refund order within 3 business days as buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
Some shipping methods are not trackable when orders arrived at some Countries, States, or Cities. Infinite Home Dekor lists those shipping methods in advance and will not accept any disputes when you choose those shipping methods to some countries, including:
PostNL、Electric PostNL、Packet Eub、Packet Postal Route、Packet Postal、Packet Railway Economy.
Notes:
When choosing certain shipping methods, the remote addresses will be charged additional cost.
Infinite Home Dekor takes no responsibility for any product damaged or experiences shipping delays caused by an act of god, including, but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Infinite Home Dekor will notify you by infinitehomedekor@gmail.com].
Due to limited international transportation, Infinite Home Dekor will not accept any disputes when your orders are shipped to the following countries:
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belarus, Belize, Democratic Republic of the Congo, Central African Republic, Congo, Cote d'Ivoire, Cook Islands, Cameroon, Costa Rica, Cuba, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Iran, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, North Korea Kosovo, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, Republic of North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, Sudan, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, Republic of South Sudan Sao Tome and Principe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, Venezuela, British Virgin Islands, United States Virgin Islands, Vanuatu Samoa, Bernel, Curacao, Saint Eustacius, Saint Martin, Nevis, Somaliland, Saint Bafulimi, Yemen, Mayotte Island, Zambia, and Zimbabwe.
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through Contact Us.
Infinite Home Dekor will try its best to assist buyers in these special circumstances in a timely manner. After notifying Infinite Home Dekor, Buyers should expect a decision from Infinite Home Dekor on these types of issues no later than two weeks.
Infinite Home Dekor takes no responsibility for any product damaged or experiences shipping delays caused by an act of god, including, but not limited to: epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, heavy snow, customs inspection. However, Infinite Home Dekor will notify you by infinitehomedekor@gmail.com].
Products can be returned to Infinite Home Dekor US warehouses only. But we do not suggest returning products to our warehouses, because the international shipping cost is high and it takes at least 3 months to arrive at Infinite Home Dekor US Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way.
a. If you indeed want to return the products, please email Infinite Home Dekor and someone will respond to you within 1 to 5 business days.
b. Please return products within 10 days after receiving products and after speaking with someone at Infinite Home Dekor.
For orders cancellation, Infinite Home Dekor offers a full refund before products are processed by warehouses.
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, preorder inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as Infinite Home Dekor has planned and prepared for you after payment.
You cannot open a dispute if the order status is closed. Your dispute cannot be resolved when tracking information from a third party is untraceable.
Infinite Home Dekor shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
h. In some cases, packages returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with Infinite Home Dekor to help deal with the after-sale issues.
